Customer Journey Mapping: What Is It & How Does It Work?
by Frankie Karrer
8 Min Read
8 Min Read
Business-to-business (B2B) marketers frequently borrow strategies from consumer brands. In fact, many of the techniques that win over consumers can be equally effective at building profitable relationships between businesses and those offering goods and services that will help them prosper.
One of these tactics is B2B growth marketing, which focuses on expanding business relationships and revenue sustainably. Here, you’ll learn more about the approach, including B2B growth marketing benefits and how to incorporate the strategy into your brand-building game plan.
B2B growth marketing is a data-driven, full-funnel approach that focuses on attracting, engaging, and retaining high-value business customers through continuous testing and optimization. By leveraging multi-channel campaigns, audience insights, and performance analytics, B2B brands can drive scalable and sustainable revenue growth.
By embracing the concept of growth marketing, you can unlock benefits such as:
B2B growth marketing relies heavily on data analytics to inform your content strategies and decision-making processes. By analyzing customer behaviors, preferences, and engagement patterns, you’ll be able to tailor your marketing efforts to align with the unique needs of each audience. Ultimately, B2B growth marketing takes the guesswork out of marketing and results in a better ROAS.
A core principle of the growth marketing mindset is continuous improvement. You should always strive to get better, and that applies to much more than just the content you publish.
You can always explore ways to streamline the entire customer journey. Do performance analyses, gather post-transaction feedback, and conduct A/B testing to find out what clients like and what they don’t.
Unlike short-term tactics, B2B growth marketing can drive long-term business growth and revenue. By focusing on the entire customer lifecycle, from acquisition to retention, you can ensure sustained development. You’ll be better equipped to build lasting relationships with clients and mitigate churn.
Clients will only continue doing business with your brand if they find the experience valuable and engaging. And through growth marketing, you can keep delivering new value to clients while nurturing relationships. In doing so, you’ll increase your CLVs and even open the door for new revenue opportunities.
B2B growth marketing creates multiple marketing touchpoints and opportunities for revenue generation. For instance, loyal clients may be more likely to refer your brand to other companies in their sphere of influence. They may also be open to upselling and cross-selling, especially if you can offer them a great deal during renewal periods.
Some of the key steps toward proper growth marketing will feel familiar. These include:
Keep in mind that these steps are just a high-level overview. You’ll need to adapt your workflow to align with the industry you operate within and the specific niche you are trying to target.
For instance, if your audience is most receptive to content on LinkedIn and Instagram, you’ll need to make these channels the pillars of your strategy.
Choosing the right growth marketing channels for your content is critical to the success of your strategy. The ones most commonly used for B2B growth marketing are:
CTV and OTT advertising allow B2B brands to reach decision-makers where they’re already consuming content, whether on smart TVs, laptops, or mobile devices. With precise audience targeting and real-time analytics, CTV ensures your message lands in front of the right professionals at the right time.
Programmatic advertising uses automated bidding and audience data to serve relevant ads across websites, apps, and industry-specific platforms. This channel helps increase brand visibility and nurture leads, keeping your brand top-of-mind throughout the B2B buying cycle.
Paid social ads on platforms like LinkedIn and Facebook allow B2B brands to target specific industries, job titles, and firmographics. Whether running lead generation campaigns or thought leadership content, social media is a powerful channel for building relationships and driving inbound interest.
Achieving long-term growth with your B2B growth marketing strategy requires a nuanced approach. To maximize your odds of success, consider the following best practices:
ABM focuses on high-value accounts by delivering personalized marketing campaigns tailored to key decision-makers. This strategy ensures better engagement, stronger relationships, and higher conversion rates by aligning marketing and sales efforts.
Creating high-quality, insightful content positions your brand as an industry authority while nurturing leads throughout the buyer’s journey. By leveraging blogs, whitepapers, case studies, and webinars, B2B brands can build trust and drive inbound demand.
A diversified approach across Connected TV, paid media, social, search, and email ensures that your brand stays top-of-mind for potential buyers. Integrating multiple touchpoints helps reach decision-makers at every stage of the buying cycle and improves conversion rates.
Testing and refining landing pages, ad creatives, and CTAs help maximize lead generation efforts. A data-backed CRO strategy ensures higher engagement and lowers customer acquisition costs by optimizing the user journey.
Continuous tracking of key performance indicators (KPIs), attribution models, and campaign analytics allows marketers to refine their strategies in real time. Leveraging AI-driven insights and automation ensures that ad spend is allocated efficiently and drives measurable revenue growth.
After you get your campaign up and running, you’ll need to monitor relevant marketing metrics to determine whether your content is delivering its expected results. Use a combination of short and long-term metrics, such as:
Remember, each of these data points is only a piece of the puzzle on its own. By combining multiple metrics, you’ll gain a holistic view of the client journey.
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Altogether, B2B growth marketing represents a comprehensive and holistic approach that goes beyond traditional advertising tactics. By focusing on the entire customer lifecycle, you can achieve long-term growth and steady revenue.
As you forge your growth marketing game plan, consider incorporating MNTN Performance TV into your campaigns. It’ll give you the ability to precisely target niche audiences and drive powerful results.
Discover how Performance TV delivers revenue, conversions and more through the power of Connected TV. Request a demo today to speak to an expert.