Affinity Federal Credit Union

Affinity Federal Credit Union’s Year-End CTV Push Doubled Q1 Performance

Affinity Federal Credit Union is a customer-centric organization with a mission to improve the financial wellbeing of its members. They serve people across the nation, with branches and ATMs located throughout New Jersey, New York, and Connecticut. With such an expansive geographic footprint to market across, Affinity was looking for an innovative way to drive new member acquisition and increase product adoption. Connected TV (CTV), with its powerful reach and performance capabilities, emerged as the ideal solution.

Eager to gauge the channel’s strategic impact, Affinity turned to MNTN Performance TV to unlock the full potential of CTV. What they accomplished exceeded their expectations, especially after shifting their year-end strategy to extend their success into Q1. What started as testing a new digital channel, quickly evolved into an evergreen cornerstone of Affinity’s marketing mix.

MNTN has given us a very trackable way to show how many member applications we're getting from CTV. It can be difficult to prove that a marketing channel is driving member growth. But with MNTN, we can make a clear connection between our advertising efforts and actual member acquisition.

Shannon Skopak
Assistant Vice President, Marketing, Affinity Federal Credit Union


111%

QoQ Increase in Verified Visits (Q4 2024 vs. Q1 2025)

109%

QoQ Increase in Conversions (Q4 2024 vs. Q1 2025)

43%

QoQ Decrease in CPV (Q4 2024 vs. Q1 2025)

129%

Increase in Conversions (Q4 2024 vs. Q2 2025)

39%

Increase in Verified Visits (Q4 2024 vs. Q2 2025)

Objective

Drive Member Growth and Product Adoption Through Flexible Audience Targeting

Affinity’s main goals were to drive new member acquisition and increase product adoption, with a secondary objective of growing annual deposits — a natural byproduct of bringing in new members. To achieve this, they needed an advertising solution that offered flexible audience targeting. This would allow them to reach broader audiences seeking financial support while also zeroing in on specific geographic areas and niche consumer groups.

Equally important was finding an effective way to elevate their brand visibility in the crowded financial services space. Affinity recognized that many potential members simply weren’t aware of their offerings. To compete with larger traditional banks, they needed a platform that could deliver compelling brand messaging alongside performance-driven results. The end of Q4 through early Q1 would be especially critical, as this is when financial institutions poise themselves to capture consumers making New Year financial resolutions. Building brand awareness and driving conversions during this pivotal window would give them a strategic advantage.


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